Refund & Exchange

Thank You For Choosing VIYA HAIR!

Customer satisfaction is our No.1 priority, we are working very hard to make sure every customer can meet their expectations. Please feel free to contact us if you have any questions, the customer service team will respond to you ASAP.

Kindly Reminder: please check if the package was damaged, or had broken or missing pieces once you received it. As soon as you receive a damaged box, please take pictures to document the condition of the delivery when it arrived. Ans please contact us at the same time. we will file a claim.

You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing returns.


Refund & Exchange

Refund Policy:We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address: [Jian'an District Cross-border Building 20th floor Xuchang, 461100 Henan, China]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Exchange Policy:You can cancel/change an order via our customer service email within 2 hours.

If you want to make changes to your order before it ships, you can contact us by email; once your order has shipped, we cannot make changes/cancels for you.

Email for return information.