VIYA hair

FAQ

FAQ



About Products

Q: What's the differences between Brazilian virgin hair, Peruvian virgin hair, Malaysian virgin hair and Indian virgin hair?

 

A: The differences are more apparent in the hair's reaction to water, heat or air drying. For longer lasting curls on any of the hair, it is recommend to roller set hair with a hair setting lotion.

Brazilian Hair is silkier and shinier in texture than Indian Hair. The Straight textures are not bone straight but tends to curly beautifully at the end. This hair holds curls very well and tends to hold curls longer than Indian Hair.

Peruvian Hair is a little coarser and thicker in texture than Indian and Brazilian hair. It blends well with normal African-American relaxed hair textures and medium Caucasian hair textures.The curly texture becomes more curly when wet or washed.

Malaysian Hair is at first can appear excessively shiny but after the first 2-3 washes the shine lessens considerably to take on a more natural appearance. Curls will not loosen or drop with time but maintain their form for the entire day. No product is required to maintain the curl. Malaysian hair is also softer and silkier in texture than Indian hair.

Indian hair tends to dry into a beautiful wave which ranges from a slight wave to very wavy, although it straightens and curls very easily

 

Q: Can I ask for small/large cap?

A: Our Stock Size is Medium which is 22.5 inches, and we have the combs and elastic band or adjustable straps inside to help fit the head. Kindly Reminder:

For full lace wig and 360 lace wig: The size of our full lace wigs and 360 lace wigs could not be changed. For lace front / lace closure wig: 1. Small Size is 21.5 inches, Large Size is 23.5 inches, you should know your own size and make a suitable decision. 2. If you change to those special sizes, you may need to wait about another extra 5-10 days. Would you like to wait? If you can wait and you want to ask for the small/big cap, please remember to take a note when you check out or send emails to us.

Customer service email: viyahairservice@gmail.com

 

Q: Is your hair 100% human hair?
A: Yes, we only sell high quality 100% human hair.

Q: Is your wig pre plucked?
A: Yes, all of our wigs come slightly pre plucked, you can customize it to your liking once you receive it.

Q: Can your hair be dyed?
A: Yes. usually, that can be dyed below into #27 brown color. As a general rule, it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the hair as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.

 

About Payment

Q: Why did my payment fail?

A: If your payment for an order has failed, please check it is not due to the following situations: Card security code failed Please note that an incorrect.  card security code could cause payment failure.Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.

 

Q: What types of payment do you accept?

A: We accept the following payment methods: PayPal, Interact: You can pay for your order online. Please note that the cardholder must have access to online banking.

 

About Account

Q: What if I forget my password?

A: Go to the log-in page and then click "Reset Password" and we’ll send you a temporary password and you can reset to your own password. 

 

About Order

Q:How can I track my order?

A: Log into MY ACCOUNT to view the status of your order. Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.

If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.

FedEx: https://www.fedex.com/apps/fedextrack/
DHL: http://www.dhl.com/en/express/tracking.html

 

Q:How do I place an order?

Step 1. Search or find the product you like according to the category page;

Step 2. Select the product specifications and click on "Buy Now" or "Add To Cart ;

Step 3. Fill in the address information and select the shipping method and payment method, and then click the "Place Order" button.

Step 4. Go to the payment platform to complete the payment.

 

Q: How long will it take to receive my order?

A: Ground shipment typically will be delivered within 3-5 business days depending on where you’re located.

 

Q: How can I cancel my order?

A: If you decide to cancel your order you can contact our customer service department and they will assist you with the cancellation process.

 

Q: Why was my item/order canceled?

A:Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed ; Difficulty in processing your payment information; Inability to ship to the address provided. If you have questions or would like to place a new order please contact us.

 

About Shipment

Q: How long will it take to receive my order?

A: Normally the package can be delivered with 3-7 working days to most countries once shipped out. The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address. Please be aware of that bad weathers, pandemic may cause the shipping delays sometimes.Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.

 

Q: I can't track my order using the tracking number provided. What can I do?

A: Normally there will be tracking information update in 1-2 business days after you received the tracking number. Please contact customer service to confirm the tracking number & shipping information.  You can contact us through our live chat or message us.You may also contact the shipping carrier to confirm if the order was shipped.  

 

Q: Do I need to pay the customs duty?

A: The customs duty is determined by the custom of your country. And it is uncertain to know how much about it. If there’s customs duty occurs, it should be paid by the buyer

 

About Exchange & Refund

Q: What is your exchange& refund policy?

A: We offer 15 days no reason exchange if the hair is in its original state. For more details please check our Exchange & Refund Policy page.

PayPal: usually 1-5 working days

Credit card: usually 3-7 working days